Label Permissions - Deskpro Support

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Label Permissions

en Labels

Christine Loh

Publicado: 22 sept 2021|Última actualización: 12 oct 2021

If you find that Agents are creating too many unwanted Labels (such as variants of the same term), you can disable the ability for Agents to create Labels, so they can only apply existing Labels.

You can set which Agents are allowed to create Labels through the Agent Permissions and Permission Groups.

There are separate permissions for labelling each type of content.

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