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Estado

Comentarios

Actividad

4

Open in a new tab checkbox for Guides

Under Review

0

10

Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk

Under Review

0

32

Implement Sub-statuses on Mobile apps

Under Review

0

19

Add the ability to choose a default sub-status

Under Review

0

16

Users Update Their Own Address

Under Review

0

28

Widget: Expose more functionality through public APIs

Under Review

0

24

Enable team sorting

Under Review

0

44

Add Problems & Incidents as triggers

Under Review

3

53

Knowledgebase and Downloads Navigation Improvements

Under Review

0

32

Improve the delay between New News Posts and New News email notifications

Under Review

1

40

Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed

Under Review

1

49

Additional Agent Trigger Criteria

Under Review

1

51

Allow blocking of domains at chat level

Under Review

0

59

More information on incoming chat pop up screen for agents

Under Review

0

40

Ability to add company logo to chat widget

Under Review

1

33

Selecting between Chat & Ticket in website widget

Under Review

0

40

Change chat widget status based on available agents.

Under Review

4

47

IM Notification or Flags

Under Review

1

43

Customizing timeout before agent takes chat

Under Review

0

42

Customer Reports

Under Review

0

68

Display all open tickets for organization

Under Review

1

61

Ask for feedback every Nth ticket...

Under Review

0

29

Ability to set a default e-mail name, of each account

Under Review

0

43

Add an attachment reminder ala Gmail

Under Review

1

57

Macro hot key

Under Review

0

42

Feedback button visibility

Under Review

0

57

Resend Message Option

Under Review

0

67

Set Ticket Due Date

Under Review

1

51

Add Not On Hold to Custom Filter Criteria

Under Review

0

59

Ticket Number on Task Reminders

Under Review

1

43

Viewing agent-only notes

Under Review

2

53

Adding in "The user has been waiting for..." to Type list for Ticket SLAs

Under Review

1

62

Working hours taken into account in escalations OR SLAs to be completed by actions

Under Review

4

56

Mailchimp Integration

Under Review

0

58

Admin able to sign agents out of chat

Under Review

1

49

Bugzilla Integration

Under Review

0

107

Integration with TFS online

Under Review

4

30

Ability to disable or turn off the "Upload a File" feature in chat

Under Review

0

30

Expose online/offline status by department in live chat

Under Review

0

42

Article Ordering

Under Review

10

61

Stats for end users about the quality of support provided

Under Review

1