Agent Guide
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- The Agent Interface
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Tickets
- Ticket Properties
- Ticket status
- Ticket assignment
- Departments
- Ticket fields
- Ticket history
- Replying to a ticket
- Replying to tickets by email
- Ticket attachments
- Creating a ticket
- Ticket actions
- Follow Ups
- Filtering and sorting tickets
- Prioritizing tickets
- Searching for tickets
- Realtime updates
- Mass actions
- User satisfaction
- Time log and billing
- Chat
- CRM
- Publish
- Feedback
- Tasks
- Productivity
- Agent IM
- Appendix
User satisfaction
22/03/2017 22/03/2017Users can rate your support for each ticket using a simple satisfaction survey (if your admins have enabled it).
You may be able to see satisfaction ratings and comments that users have left on your tickets.
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