-
Paste images inline in tickets
Customers should be able to paste images inline in new tickets and not just have them attached to th...
-
Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...
-
Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
-
Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
-
Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
-
Agent is typing response
Is it possible to enable some sort of setting that when an agent is typing to a customer (chat) that...
-
Non-english characters in urls
All of the non-english characters are changed to '-' in the urls. Can you replace these hu...
-
Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...
-
Subscribe to News posts
Hello,<br /><br /> <br /><br /> Can you please add the ability for users to subscribe to the News se...
-
Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
-
Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
-
Allow true search of feedback categories at feedback page
The feedback home page includes a tabbed prompt for 'category' is in fact feedback 'type'.I have a n...
-
Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
-
Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
-
Disable "Change Password" functionality if user is from an external UserSource
If the user is from an external usersource, hide the lost password and change password functionality...
-
Allow feedback for different products
Allow for submission of feedback items for specific products.Use case: We have multiple products or ...
-
Mobile version of portal does not include a "lost password" link
[mobile issue only] We have embedded our ticket form into an external website. However, when someon...
-
HTML code "instant view"
Hello everyone, I'm new with Deskpro and have only gone with it as far as the end of one free trial ...
-
Manager Approval Process
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
-
Email & RSS feed for News
We would like to see a way for customers to subscribe to News & Updates?<br /><br /> <br /><br /...
-
Triggers for Chats
At present, admin have no control over the Chat Transcript (e.g. which email address it is sent from...
-
Email Template: "Comment Deleted" template is incorrect
We're running DeskPro #356.1. The 'Comment Deleted' template erroneously sends the user a 'Your comm...
-
Why aren't feedback types not showing up on my portal?
Question On the web portal, the Feedback section is showing up, but no feedback types are available...
-
Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...