Search Labels - Deskpro Support
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Show total no. Open tickets rather than Total tickets for users
Currently it shows total tickets when a user logs into the user portal but could be beneficial to ju...
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Addition of a FORUM Module on the Portal
Hello, It should be nice having a Forum module :) Nico
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Users with spaces in last name not displayed properly on User Portal
When a user has a space in their last name, let's say for instance, Vincent van Gogh, the user's nam...
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Show support hours and current time on portal
It would be great if we could prominently display the hours that support is provided between, and th...
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User Dashboard on user portal
A user dashboard would be a nice feature to have. When users log in, they can get an overview of the...
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Allow embedding of videos
We use screencasts extensively for documentation purposes and to allow customers to share a walkthro...
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Customer Feedback preselected options
I'd like to change the default option for users leaving feedback. currently its set as 'ok' and we'r...
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Manager Approval Process
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Sort order and first and last buttons
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Email & RSS feed for News
We would like to see a way for customers to subscribe to News & Updates?<br /><br /> <br /><br /...
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Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
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Expiration option for News Articles like Articles
Often we post news items that are relevant for a period of time. It would be nice to have them expir...
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users can CC'ed tickets
Agents can CC'ed a ticket so other users (deskpro users or not) can receive updates about ticke...
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Paste images inline in tickets
Customers should be able to paste images inline in new tickets and not just have them attached to th...
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Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...
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Be able to view feedback you or your agency has submitted
Toolkit group uses deskpro for their work orders. I am the administrator for my service, however ot...
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Adding custom tabs...
Any chance we can have an easy way of creating our own tabs to go alongside Knowledgebase, Download,...
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Mobile version of portal does not include a "lost password" link
[mobile issue only] We have embedded our ticket form into an external website. However, when someon...
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Turn a feedback in to a ticket
Not seen a way to do this but that would be really useful.
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Subscription to 'News catgeories' please!
A voluntary email subscription to news categories (channels) would be good to see in the same way yo...
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Secure emails & Customer communications
Helpdesk are a focal point for password resets, new account creation and many tickets contain confid...
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Email Template: "Comment Deleted" template is incorrect
We're running DeskPro #356.1. The 'Comment Deleted' template erroneously sends the user a 'Your comm...
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
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Better management of the categories
It would be nice to be able to : - change the parent of an existing category - give an existing cate...
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...