Skip to main content

Reverting Community to Feedback - Knowledgebase / Deskpro Legacy - Deskpro Support

Reverting Community to Feedback

Authors list

Deskpro Community

The Deskpro Feedback area has been renamed Community in release 2019.7.

We feel this better reflects the purpose of the area; to generate conversation between users and agents.

We do appreciate that in some use cases you may wish to continue using the phrase 'Feedback' - or may need to delay or buffer this change.

Reverting to Feedback

To temporarily revert you simply need to update the relevant phrases in your language settings to reflect 'Feedback' again rather than 'Community':

Navigate to your language settings:

Admin -> Setup -> Languages -> 'Language' -> Edit Phrases

And then update phrases containing 'Community' with 'Feedback'

Prominent Phrases

The below phrases are the most prominent in the UI so just updating these should quickly transform your 'Community' back to 'Feedback'

General Phrases:


Community Phrases: 

Long Term

Per the news release here - we are introducing Community as a new and improved channel into the helpdesk. More positive changes will be coming. This article is strictly for short term usage.

Helpful Unhelpful

35 of 54 people found this page helpful

Add a comment

Please log in or register to submit a comment.

Need a password reminder?