Token login

Troubleshooting

If you are unable to log in to your helpdesk (for example, you’ve disabled Deskpro Authentication and the alternative authentication system you were using isn’t working), you can use this token-based login method to get access.

Run:

cd path/to/deskpro
php bin/console dp:login-token youremail@example.com

(replacing youremail@example.com with the email address of your admin account).

If you’re not sure what email address you used for your admin account, run:

php bin/console dp:agents to see a list of all agents.

The command will output a list of Quick Login URLs for each Deskpro interface. You can access the helpdesk just by visiting them. They will only be valid for 5 minutes.

If IP whitelisting is enabled and you are accessing from an unconfirmed IP, the token login method will not work. See the section Bypass IP whitelisting.

Published: 21/03/2017

Last updated: 30/10/2017