If you are unable to log in to your helpdesk (for example, you’ve disabled Deskpro Authentication and the alternative authentication system you were using isn’t working), you can use this token-based login method to get access.
cd path/to/deskpro php bin/console dp:login-token firstname.lastname@example.org
email@example.com with the email address of your admin account).
If you’re not sure what email address you used for your admin account, run:
php bin/console dp:agents to see a list of all agents.
The command will output a list of Quick Login URLs for each Deskpro interface. You can access the helpdesk just by visiting them. They will only be valid for 5 minutes.
If IP whitelisting is enabled and you are accessing from an unconfirmed IP, the token login method will not work. See the section Bypass IP whitelisting.