Agent Guide

Comments on portal content


Users with the right permissions can add comments on portal content.

You can select user comments from the Comments section of the filter pane.

../_images/publish-comments-filter.png

Comments may need to be approved before they can become visible.

Select comments in the filter pane to view them in the list pane.

../_images/publish-comments.png

You can approve, delete and edit comments from this view. You can also create a linked ticket in case the user’s issue needs addressing.

You can also view comments on an item when it is open in the list pane, using the Comments tab.

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