The Clickatell app enables you to send SMS text message notifications to agents’ cellular/mobile phones as an action when automating the helpdesk.
To install this app you need to have a Clickatell Developers’ Central account.
- Log in to your account on the Clickatell site and generate an API key (or use an existing one). This is in SMS Integrations > Create New Integration
You must select REST as the API Key Type from the drop down box for the integration to function.
- Go to Apps within the Deskpro admin interface, select the Clickatell app.
- Paste in the full API key.
- Click Install App.
You will now have SMS actions available for helpdesk automation. See the section Sending SMS alerts for details.