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Custom Domains

Creating Your Helpdesk


If you’re using Deskpro On-Premise, you control the URL or IP address where the helpdesk is hosted by configuring your webserver and DNS settings. See the Sysadmin manual for details.

When you first set up a Cloud helpdesk, it is hosted on a Deskpro sub-domain like; Agents log in at and the Admin interface is at

You can configure a Cloud helpdesk so it’s accessible through your own sub-domain such as or, where is your company’s domain.

You could even use a dedicated domain just for your helpdesk e.g.


On Cloud, you can’t have a custom helpdesk address using a directory, like It must be a subdomain, like

To set this up:

  1. Go to Setup > Domain / URL Setup.
  2. Click Use a custom URL. Enter the domain that name you want to use.
  3. Edit the DNS settings for your domain to create a CNAME record mapping to your custom domain:

Note that the Admin interface will always be accessible through the address. This is useful if you run into problems with your custom domain (e.g. it expires).

SSL encryption on a custom domain will be automatically enabled for Cloud accounts.

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First published: 23/03/2017

Last updated: Jun 19, 2019 by Grace Howlett