Admin Guide

Google Analytics


This app lets you use Google Analytics to understand traffic on your helpdesk portal.

  1. Go to https://www.google.com/analytics/ and sign in to your existing Analytics account or sign up for a new account.

  2. Create a new Analytics property for your helpdesk within Analytics: Admin > Property pull-down > Create New Property.

  3. Enter the requested information and click Get Tracking ID.

  4. The Tracking ID is shown on the following page. It’s a code of the format UA-12345678-9. It’s also shown next to the property e.g. Admin > Property Settings.

    ../_images/apps-ga-findid.png

  5. In the DeskPRO admin interface, go to Apps, select Google Analytics and click Install App.

  6. On the next screen, enter your Tracking ID.

    Optionally, enable Demographics & Interests reports and enhanced link attribution.

    ../_images/analytics-id-entering.png

    Click the Install App button.

  7. The Google Analytics tracking code will now be added to the portal. To confirm it is installed, go to the Analytics interface, then in Admin select the property and go to Tracking Info > Tracking Codeimage0

Once installed, you will be able to view traffic to the portal within Google Analytics.

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