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Round Robin Ticket Assignment - Feature Request - Deskpro Support

This can go hand in hand with feature request (https://support.deskpro.com/feedback/view/74-agent-on-vacation-setting-for-agents)<br /><br /> <br /><br /> Would love a simple system, if the agent is not on vacation they are receiving tickets via round robin. I have found my team works more efficiently when issue ownership is involved. When you put a agents face on a ticket, they are more likely to quickly get the ticket addressed, rather than a ticket with no face in the unassigned bucket. Not to mention, with larger helpdesk teams it is important every agent pulls their weight, round robin is a great way to ensure fair ticket distribution.

Comment (1)

Christopher Padfield
This feature has been released.