Skip to main content

Favicon upload problems - Bug Report - Deskpro Support

I've tried to upload a 32x28px .png or .jpg and each time it reports that the file needs to be a picture file and doesn't upload.

Comments (5)

Christopher Padfield
Is this still an issue?
Chris bridges
Am also having the same problem with a 32x32. I've tried PNG and JPG also and just get the message that a valid image format must be used.
Ben Henley
Hi Chris - you have to use a 16x16 or 32x32 PNG or GIF - JPGs are not supported. Please see https://manuals.deskpro.com/html/admin/portal/portal-branding.html#custom-favicon
Chris bridges
Yup, as mentioned before I've tried the PNG but to no avail.
Will Polley
I have a similar issue where the icon uploads, but after sometime is deleted or lost?