Skip to main content
Deskpro Support
English
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Dansk
Deutsch
Eesti keel
English (UK)
Español
Français
Hrvatski
Italiano
Latviešu valoda
Lietuvių kalba
Magyar
Malti
Nederlands
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Svenska
Tiếng Việt
Türkçe
Ελληνικά
الإنجليزية
فارسی
日本語
英语(美国)
영어
Contact Us
Log in
New to Deskpro Support?
Register for an account
Stay Logged In?
Need a password reminder?
Help Center
Community
Bug Report
Favicon upload problems
Favicon upload problems - Bug Report - Deskpro Support
3
Favicon upload problems
Archived
JV
Jason Voice
New Bug Report
Subscribe
Favicon upload probl...
Community
New Bug Report
Subscribe
Favicon upload probl...
Community
I've tried to upload a 32x28px .png or .jpg and each time it reports that the file needs to be a picture file and doesn't upload.
Comments (5)
Christopher Padfield
6 years ago
Is this still an issue?
Chris bridges
4 years ago
Am also having the same problem with a 32x32. I've tried PNG and JPG also and just get the message that a valid image format must be used.
Ben Henley
4 years ago
Hi Chris - you have to use a 16x16 or 32x32 PNG or GIF - JPGs are not supported. Please see
https://manuals.deskpro.com/html/admin/portal/portal-branding.html#custom-favicon
Chris bridges
4 years ago
Yup, as mentioned before I've tried the PNG but to no avail.
WP
Will Polley
4 years ago
I have a similar issue where the icon uploads, but after sometime is deleted or lost?
Created By
Jason Voice
Published
Sep 18, 2014
Unpublished date
Nov 9, 2016 closed
Comments (5)