Chats linked to existing tickets from Chat Interface - Feature Request - Deskpro Support

Chats linked to existing tickets from Chat Interface Planning

Tom Lucas

Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking another question or asking about a ticket they have submitted. Rather than creating a new ticket from the chat, add the ability to search for and link the current chat to an existing ticket.

Comments (2)

Ruth Cheesley

3 years ago

There is currently a button to create a new ticket from a chat request, but often we receive a chat request from a customer about something which already has a ticket raised.<br />
<br />
It would be handy to be able to assign a chat to a ticket that is already created, both during the chat, and when the chat log is accessed in the back-end.

Dennis Liang

1 year ago

This would be very useful for us as well, right now we have to dig through chats and make manual notes. Shocking this isn't already implemented.

Add a comment

Please log in or register to submit a comment.

Created By: Tom Lucas
Published: May 2, 2013

Chats linked to existing tickets from Chat Interface - Feature Request - Deskpro Support

Chats linked to existing tickets from Chat Interface Planning

Comments (2)

Add a comment

Labels