Contact Us - Deskpro Support

Cloud or On-Premise? Are you looking for a Cloud or On-Premise (self-hosted) solution?

Helpdesk Team Size How many agents/staff use your helpdesk?

Type of Inquiry *

Cloud or On-Premise helpdesk *

Which browser is this occurring on? Please include version number

Which operating system are you using? Please include version number

Steps to Reproduce Please detail steps to reproduce if possible

CC

Please attach the following: Server Report File, Ticket Debug File (if related to specific tickets) , Any errors in your Developer Console that are relevant

Your Helpdesk’s URL * The URL of your Deskpro Helpdesk i.e. the url of the agent login screen.

Company Name * Your company's name

Company Website Address * Your company's business website address

Company HQ Country * The country where your company is head quartered.

Meta Business Manager ID * Your Meta Business Manager ID, formally known as "Facebook Business Manager ID".

Business Sector *

Expected Message Volume per Month * Roughly how many WhatsApp messages are you expecting to send per month.

Cloud or On-Premise?

Cloud Account URL *

Upgrade query type

Preferred Migration Date By default migrations will run at 9am UTC, if you would like to request a different time, please include this in your message.

Name *

Email *

Department *

Subject *

Severity *

Affected Area *

I recognise that support for this type of issue may be outside the scope of the support package and this support may incur an additional charge at the Deskpro hourly rate.

How much of the product is affected by this issue? *

Who is affected by this issue? *

Message *

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