Contact Us - Deskpro Support

Cloud or Private? Are you looking for a Cloud or On-Premise (self-hosted) solution?

Helpdesk Team Size How many agents/staff use your helpdesk?

Type of Inquiry *

Which browser is this occurring on? Please include version number

Which operating system are you using? Please include version number

Steps to Reproduce Please detail steps to reproduce if possible

Your Helpdesk’s URL * The URL of your Deskpro Helpdesk i.e. the url of the agent login screen.

CC

Please attach the following: Server Report File, Ticket Debug File (if related to specific tickets) , Any errors in your Developer Console that are relevant

Company HQ Country * The country where your company is head quartered.

Meta Business Manager ID * Your Meta Business Manager ID, formally known as "Facebook Business Manager ID".

Business Sector *

Expected Message Volume per Month * Roughly how many WhatsApp messages are you expecting to send per month.

Cloud or Private?

Cloud Account URL *

Upgrade query type

Preferred Migration Date By default migrations will run at 9am UTC, if you would like to request a different time, please include this in your message.

Severity *

Affected Area *

I recognise that support for this type of issue may be outside the scope of the support package and this support may incur an additional charge at the Deskpro hourly rate.

How much of the product is affected by this issue? *

Who is affected by this issue? *

Desired Number Type *

Company Name * Your company's name

Registration Authority *

Business Registration Number *

Company Website Address * Your company's business website address

Business Address * For Local UK numbers, a UK business address is required.

Emergency Address Only required if different from Business Address.

Authorized Representative’s Name * Authorized representative should be a senior person in the company who is responsible for Phone Numbers.

Authorized Representative’s Work Email *

Proof of Identity Documentation Businesses not using a UK Companies House Registration Number must provide an excerpt from the commercial register to prove their identity.

Form Selection * Form Selection

Please complete this form to request access to systems, tools, or data. All access requests are reviewed by Security & Compliance

Manager’s Name & Email *

System or Tool Requested *

Required System/Tool *

Please use the box below to provide justification for access.

Level of Access Required *

Access Duration * Days/Weeks/Months

Manager’s Approval * Has your manager approved this request ?

Note: Please ensure an active Mutual NDA is in place before requesting or sharing any security or compliance documentation with the customer.

Requesting Company’s name *

Customer Location (Country or Region) *

Cloud or Private helpdesk *

Link to Customer Google Drive Folder (if applicable)

HIPAA Compliance ? * Does the customer require HIPAA compliance ?

Link to Questionnaire or Tender Submission If applicable

Does the request involve disclosure of any Deskpro documentation or certifications *

Requested documents *

Customer Info Request Attachments

Customer Questions or Areas of Concern (Please list the points raised by customer and any other relevant information or context)

Supplier Information

Supplier Name *

Service/Product Name *

Nature of the service provided *

Description of the service * What internal need or function does this supplier address?

Internal Information

Internal Owner *

Teams or Individuals who will require access to the service/product *

Security Information

Supplier Information Security Contact

Will the supplier access or store any PII ? * Personally Identifiable Information (PII)

What is Personally Identifiable Information (PII)?

PII Detail *

Will the supplier access or store any Personally Health Information (PHI)? *

What is Protected Health Information (PHI)?

PHI Detail *

Non-Disclosure Agreement (NDA) Signed ? *

Will the supplier require access to any of our ICT systems or infrastructure? *

System/Infrastructure access detail *

Will the supplier/service integrate with any of our ICT services or Infrastructure? *

Integration detail *

Does the vendor support Single Sign-On *

Multi-Factor Authentication (MFA) *

Is the supplier considered critical to business operations or service continuity? * Would their failure impact important operations?

Does the service or product involve the use of AI or Large Language Models (LLMs)? *

AI or LLMs usage detail *

Data Privacy

Supplier Data Protection Officer (DPO) name and contact details

Supplier Legal Registration Location *

Data Storage Location(s)

Data Processing Location(s)

Data Retention Period

Does the supplier provide a standard Data Processing Agreement (DPA)? *

DPA Link *

Does the supplier use any subprocessor or third parties for data processing? *

Subprocessor or 3rd party for data processing *

Finance Information

Contract Length

Cost (please state monthly/annually)

Link to copy of the contract or link to online terms

Attachments Included

Name *

Email *

Department *

Subject *

Message *

Add attachment