Search Labels - Deskpro Support
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Retaining information about knowledgebase sections in one-column view
When viewing a knowledgebase category in one column, there is nowhere to view the extra information....
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Collapse possibility of the PROPERTIES section
In case of a huge number of customs fields the PROPERTIES section of the tickets can be too long. I...
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Show the date and time of the answers in the communication thread
It would be perfect if the date and time of the agent's / user's answer can be seen in the mobile ...
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Error Log Cannot Be Cleared from Admin Interface
When the error log is small, the Admin Interface can be used to clear the file. However, when the nu...
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Editing the visible fields in the Linked tickets area.
It would be a great feature if the visible fields / colomns would be editable / choosable in the sec...
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Add confirmation dialog on Discard Draft button
Clicking on Discard Draft by accident is frustrating when you have spent several minutes typing a me...
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Ticket description and attachments on ticket level
When a ticket is created, the message should be treated as a ticket description and attachments as t...
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Ticket Interface to always show top client information
It would be very ideal if you can change the ticket view interface that the top part of the ticket w...
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Creating multiple tickets at once
The idea is to create multiple tickets by - copying a list of multiple user accounts - choosing a ...
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Snippets editing screen needs to be bigger
I would really like the screen of the edit/new Snippet function to be bigger. So either that it is f...
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Option for agents to write in chat after user has left / timed-out
There is no option to type/write once a user timeout. Sometimes customer comes back again and type a...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Enable team sorting
It should be possible to sort teams in the admin and then show teams in that order in the agent inte...
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Add option to easily deselect all custom layouts when creating custom fields
When adding a custom field, it is by default selecting ALL custom layouts as well as the default. Th...
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Ability to see if a ticket has an attachment directly on the ticket overview
It would be perfect if you could see if a ticket has an attachment directly on the ticket overiview.
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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Additional Avatar Sources
It would be nice if all SSO / Auth apps tried sync linked profile pictures or ldap stored photos. Go...
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Let the Agent Keep a Reply Draft when Changing the User
Some of our agents regularly change the users of tickets created by one of the forms on our website....
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Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
I have made this same mistake way too many times, that I clickied on a ticket in the list pane, thou...
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Viewing agent-only notes
Many times when another agent continues working another's ticket, it's helpful to filter out the rep...
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Option to Disable Agent IM
Our organization already has an IM platform (ex: Skype). And so the presence of an IM option in one...
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Macro Action - Set No Agent Team
Please extend the "no team" option from ticket triggers to macro actions. This would be very helpful...
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Add Not On Hold to Custom Filter Criteria
Add Not On Hold to Custom Filter Criteria.
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Set Ticket Due Date
I would like to be able to manually set a date when a ticket is due. Sometimes we have requests that...