Search Labels - Deskpro Support
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Add 'Quote last message' button into reply box.
In the reply box there is: REPLY | NOTE | FORWARD and the only way to quote is to click on the tiny...
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Left Hand Side bar Scroll
I have my screen resolution set to make everything look larger. I am unable to scroll to see all of ...
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Agent locked out
Create a way for the admin to override the log in lockout with too many attempts on Agents to preven...
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Out of office handling for agents who get assigned tickets
We've had recurring issues where an agent gets assigned something that stays untouched because they ...
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Users Update Their Own Address
We would like to allow users to edit their own address, PLZ, Country and city via their account on t...
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Add the ability to choose a default sub-status
Please make it possible to set the default value of Sub-status. Currently it is always "None", but I...
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Add sub-statuses as a filter grouping option
We want you to add sub-statuses as a filter grouping option:
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Ability to choose sub-statuses when sending a reply
I'd like to be able to select a specific sub-status when sending a reply. Currently you can only sel...
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Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Ability to wipe / reset the helpdesk at any point in time; as currently there is a cut-off point of ...
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Start Ticket in Agent Interface via URL
Our agents frequently need to start Deskpro tickets while working in our in-house customer support a...
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Show organisation avatar in ticket
it would be nice to see the organisation avatar the same way as the user avatar is shown.
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Visual fine tuning of Department drow down
I thing it would be better looking to use dedicated unicode characters instead of ascii characters f...
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Options to disable more Features for better usability
We are currently evaluating DeskPro four our company. Deskpro has a lot of features which sure are n...
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Department Avatars are inconsistent across the helpdesk
Parent Department Avatars are shown in the side panel, but not in the department dropdown in tickets...
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Separate SLAs in Ticket overview
Please don't output all SLAs of a Ticket as one string, but rather use a comma to separate them.
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Show if message was edited
There is no way to see if a ticket message was edited afterwards, as long as you don't go to the "Fu...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Message ordering in split interface to match message ordering in ticket interface
It would be nice if the order of the messages in the split ticket interface matched the ordering set...
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Column Resizing (Agent)
I would request that we have the ability to either set the size or dynamically resize the columns in...
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Previous tickets tab
There should be a tab in the ticket window for 'Previous Tickets' that will show you a list of all t...
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Use Arrow Keys to Select person in 'Find a person' interfaces
It would be really nice if it was possible to use up and down arrows and enter to select the client ...
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Cascading Menus in Agent view
In the agent ticket view it would be nice if the headings of the tab were clickable to make the menu...
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Admin: Add "You have unsaved changes" reminder
When making changes in the admin interface, you must not forget to click the Save button at the bott...
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Ability to change layout of the department
Would be really great if admins could change the layout of the department tickets creation not only ...
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Add a "answer's count" column in tickets interface
Hello, it'll be great to add a column that shows the amount of answers in a ticket.