With Article and News Templates, you can ensure that your documentation uses the same format, and your agents can create templates for different purposes and use them again and again.

Creating Your Templates

Creating a new template is an option that can be found when adding a new Article or News Post. Along the toolbar, press the '+' symbol and select eirther an Article or New Post.


You can see that in the example of creating a new Article, you have the option to save as a New Template which will allow you to re-use your creation as many times as needed.


Simply submit a title for your title, so that agents can see at a glance what this Template should be used for, and your template will be available for use.


Using Your Templates

Opening the Add button in the tool bar, your agents will be able to Create Articles using Templates that have been created, and also Manage the Templates that are available for use.


Creating Articles with Templates

Selecting the option 'Create Article From Template', and you can choose the appropriate template.


Once selected, you can simply update the content as you would with any other Article, and press 'Create Article' to publish.

Managing Existing Templates

While managing your saved Articleand News Templates, you will be able to easily Rename, Delete and Edit the templates themselves.


Published: 11/11/2019

Last updated: 26/11/2019