This app integrates information from the Highrise contacts tracking service into your agent interface.

  1. Go to Apps and click Highrise, then click Install.
  2. Enter the Highrise API URL: this is just the web address of your Highrise account, e.g.
  3. Enter the Highrise API Token from Account & Settings > My Info > API Token:


  1. Select which of the two Highrise widgets you want to enable:

    • The ticket widget adds a Highrise tab on tickets, providing a quick link to Highrise information.


    • The profile widget adds a Highrise section when viewing a user’s profile from the agent interface.


  2. Click Install App.

Published: 23/03/2017

Last updated: 27/10/2017