Admin Guide

Cloud vs. On-Premise


There are two hosting options for your Deskpro helpdesk:

  • Deskpro Cloud: where the software runs on our servers, and we manage the technical details of hardware, upgrades, off-site backups, network and bandwidth. This is the quickest and easiest method, and it’s what we recommend for most customers. See Cloud Sign-Up for the simple procedure to get a Cloud helpdesk.
  • Deskpro On-Premise: where you download and install Deskpro on your own servers or a private Cloud solution like Amazon EC2, Digital Ocean or Windows Azure. This option gives you more control over hosting and access: for example, you can run an internal helpdesk that is only accessible from your intranet. You will have full access to the Deskpro source code. You will need the technical skills to be able to configure and maintain a webserver and database, and you will have to arrange hosting and bandwidth yourself. See the Sysadmin manual for details.

Note that once you become a paying customer, you can migrate between these two options.

To arrange a migration, email us at support@deskpro.com. Please give us as much advance notice as possible.

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