Deskpro Support
7 search results for "variables"
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Add a variable for the ticket satisfaction comments left by users
We're using email templates to send a message to our team anytime positive/neutral feedback is recei...
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Using Variables in ticket triggers to add notes and replies
Currently when setting a subject line you can use advanced formatting and ticket variables: It wou...
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Last User Message Variable
We are aware of the variables <dp:last-reply /> and <dp:agent-reply /> which include the last messag...
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How to display a ticket custom field in an email template or portal template
Ticket custom fields can be added to triggers, escalations, email templates and user portal template...
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How do I use variables in snippets, messages and webhook actions?
These variables are available for use in snippets, as well as when sending a reply or SMS message wi...