Deskpro Support
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@ Mentions in snippets
We would like to be able to mention other agents in snippits
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Ability to view each ticket that used a particular snippet in "snippet reporting"
Would it be possible to add links to the snippet reporting feature so we can easily see the tickets ...
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Snippets appear differently depending on if you use button or %
Hi, Inserting a snippet using either the snippet browser or the shortcut has a different outcome. Th...
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Addition of a Time Stamp Variable for Snippets
When agent create an ticket, agent need to insert time stamp as of now based on Customer's Time Zone...
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Using snippets in the Follow up section also
Using snippets' shortcuts in the Follow-up section would be great feature.
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Option to Sort Snippets
It would be really helpful if there was an Option to Sort Snippets like we can sort Knowledge Base A...
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Twig logic tags in snippets
The snippets would be much more powerful if they could use Twig logic tags much like the email templ...
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Create Ticket-Templates more powerful than snippets
I need a feature, where i can create a ticket from a template. So i create monthly many times the sa...
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Snippets editing screen needs to be bigger
I would really like the screen of the edit/new Snippet function to be bigger. So either that it is f...
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Selecting a snippet from v2 snippet interface causes immediate jump to the top of the list
When my agent attempts to first select a snippet from the new snippet interface, the window immediat...
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More "shortcuts code" in snippet
It would be useful to insert more shortcuts code for one snippet.
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Snippet Owner
We want to create a snippet which can only be changed by one person (the owner) but used by a specif...
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variables for agents telephone number
I would like to use the agents telephone number in a snippet, so I can create a dynamic signature, w...
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Insert name of Performing Agent with Variables
It would be good to have a twig variable option to insert the name of the agent performing the actio...
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attachment in snippets
I'd love to be able to add attachments in a snippet. One of our departments sends out a ton of .doc ...
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I would like to see a separate field for 'middle name' to use in snippets
Hi there, I really like the possibility to use either the user's first name or last name in snippet...
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How do I use variables in snippets, messages and webhook actions?
These variables are available for use in snippets, as well as when sending a reply or SMS message wi...