Deskpro Support
-
Shorter log in username
Hi, It would be easier for some of our users to log in with a shorter username instead of a lengthy...
-
Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
-
Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
-
Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
-
One customer with several organizations
I consider it is interesting the option that one customer can have several organizations, for exampl...
-
Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
-
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
We'd like to make the built-in CRM fields like postal address, zip-code, phone number etc. mandatory...
-
Manuals for Users about how they can use the Deskpro User Portal
It would be useful to have User Manuals available. When new customers who havent used a helpdesk bef...
-
Include user message in SLA alert email
We have recently begun using SLAs and would like to be able to include the user's message in the war...
-
I want to be able to create a user while creating a ticket on the Mobile App
In the WebApp it is possible to create a new user while creating a new ticket. The MobileApp doesn't...
-
Hide disabled users from Agent searches
We have a lot of staff turnover at our clients businesses, so we want to disable certain users as th...
-
Sync AD user info
I'd like the ability to sync ad users info through the ticket system so we can pull that info by cli...
-
User Dashboard on user portal
A user dashboard would be a nice feature to have. When users log in, they can get an overview of the...
-
Elastic search specific a a particular user/organization
We are trying to come up with ways to find specific issues/information in a client's history more qu...
-
Better management of organizations and users
We have 2000+ resellers in our ERP system which are forever changed by adding new, removing old cust...
-
Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
-
Properly retain global search order selected by user
The search order for the global (ElasticSearch) option should be retained. We usually set this to "...
-
Allow users under specific domains to register themselves
It would be helpful if we could enable user self-registration for specific domains. Specifically we...
-
Make user registration fields more available for user
Once registered and clicking on the "Your Account" have the fields available for the user to fill in...
-
User sort options should have desc and asc options
The Tickets 'ordered by' dropdown list allows you to sort by either asc or desc. I would like the sa...
-
Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
-
Extended permission scheme for users
At the moment there is an all or nothing approach for user permissions. You either have no permissio...
-
Make custom user and organisation fields available in list views for persons/organisations
when displaying a list of tickets i can select custom user fields as additional columns. for some re...