Deskpro Support
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Department Custom Form Layout
Allow custom ticket fields to be used as criteria when selecting 'Only show this field based on cust...
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Multiple signatures per agent
We have agents that work in multiple departments. Each department has a different email and phone nu...
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Visual fine tuning of Department drow down
I thing it would be better looking to use dedicated unicode characters instead of ascii characters f...
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Different ticket refs per department
We'd like to be able to set different ticket refs per department. For example: Default for finance S...
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Making teams dependant of departments
Would it be possible to make teams dependant on departments? So when you move a ticket to a new depa...
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Create reports for specific Departments/Teams
Hi, the predefined reports look really nice. In our setup, we've a few departments which actually wo...
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Department ticket bubble color
When looking at the agent interface, overlooking tickets, it would be nice when sorting by departmen...
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Department Avatars are inconsistent across the helpdesk
Parent Department Avatars are shown in the side panel, but not in the department dropdown in tickets...
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Toggle All does not work as expected in Department adding for agents
When adding new Department, Permissions section, Agent Permissions: "Toggle All" in Full Access col...
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Be able to create multiple agent groups for ticket assignments and restrict them
We would like to have the option of creating multiple Agents lists/groups for other Agents to choose...
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Simplify task of creating a ticket from agent interface
When creating a ticket from the agent interface, there are 2 fields that are a pain to fill in: depa...
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Hide parent department from users
If a ticket is in a Child department then you can see both the Parent and the Child department when ...
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Copy form layout from another department
Today you can either have a department layout, or an individual one. I've got two suggestions that w...
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Hide other Agents
Can we get a feature for Department based permissions where Agents can only see Agents in the same D...
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Multilevel Department
Can we set the multilevel department in Deskpro?For Example:Level 1: ApplicationLevel 2: Application...
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Let the agent know when the department was bcc'd and not the recipient
When a ticket is created by a user, it is pretty difficult to determine whether the department was t...
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Department separation
In my Deskpro set up I have 5 different departments. Each department needs to be separated from the ...
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Replace 'Department title' with 'Department title for users' for email template variables
We're setting up an out-of-office reply for our holidays and are using an email template for that. A...
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How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
The best way to implement this is using departments (combined with agent permission groups) rather t...
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I'm having trouble with some tickets ending up in random departments
Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...
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How do I limit agent access to tickets by department?
One function of departments is limiting agent access to tickets. For example, you can set up your h...