We are pleased to announce a new release of the DeskPRO helpdesk platform, build #431.

The following is an automatically generated list of changes in this release:

• NEW Can arrange organizations into a hierarchy (each org can have children orgs)
• IMPROVEMENT Better fwd parser for some cases where clients send badly formatted text parts but well-formed html parts
• IMPROVEMENT show help about enabling satisfaction survey
• IMPROVEMENT phone number as a link
• IMPROVEMENT error message on ES 2.0
• IMPROVEMENT quick search email in UserEmail trigger criteria
• FIX Agent: entering a new email email address into user box would clear when you pressed enter
• FIX Agent group department permissions sometimes would not combine properly
• FIX ticket filters list issue in admin
• FIX API auth-login allowed for super key only
• FIX broken escalation criteria for person/org fields
• FIX SSO buttons on portal newticket
• FIX don't show people search results after pressing enter on newticket
• FIX Changing ticket owner would not update the org set on the ticket
• FIX new ticket labels by trigger
• FIX In some edge-cases, emailed agent replies might be interpreted as notes instead of replies even when the 'reply as note' admin setting was disabled
• FIX per org and per person fields criteria in new ticket triggers
• FIX Links to attachment downloads would be sent even if portal was disabled
• FIX workflows and priorities are not being converted
• FIX update filters sort order in admin
• FIX ticket problems settings
• FIX fit logo in admin
• FIX disable timelog with reply when autostart is disabled
• FIX split ticket not being shown
• FIX clear new ticket message by "discard draft"
• FIX remove hold status by any reply
• FIX set sitename as default From in user emails
• FIX ticket counters for people on Portal and Agent
• FIX dont show own tickets to org managers
• FIX sorting tickets by last reply date in person profile
• FIX delete user from ticket in validating state
• FIX run NewReply triggers on TicketReply macro action
• FIX extra height for embed form
• FIX agent validation status criteria
• FIX fallback to mysql search on ES errors
• FIX Organization duplicate on new Person
• FIX add ticket to tickets_deleted when deleted by the trigger
• FIX require superadmin key for /api/people/auth-login
• FIX user email check criteria not being saved
• FIX captcha on embedded form
• FIX Satisfaction links were requiring users to log in

This update has been rolled out to Cloud helpdesks.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.