We are pleased to announce a new release of the DeskPRO helpdesk platform, build #420.

The following is an automatically generated list of changes in this release:

• NEW Macros can be sorted into hierarchy by using '->' in the title
• NEW New reports showing uses of snippets and macros
• NEW Ability to set a 'draft' status on snippets
• FIX fix I.E. from crashing on agents page in admin area
• FIX Agent: Searching for ID of a deleted ticket didn't search delete log
• FIX Agent: Some filters on custom date fields might cause SQL error when a value was not selected
• FIX Agent: You couldn't create new labels in publish content
• FIX Agent: You couldn't create new labels when defining a macro
• FIX Agent: Splitting a ticket wouldn't update the ticket you're currently viewing, you had to refresh
• FIX Importing users from CSV didn't update ElasticSearch index
• FIX Reports: Agent selector on agent activity didn't always function as expected
• FIX Reports: Date selector on agent activity didn't always function as expected
• FIX Agent: Missing filter criteria for custom date fields
• FIX Admin: Timeout detection on import process
• FIX Admin: Invalid icons on some import apps
• FIX Agent: Unexpected behaviour with display of snippet viewer when multiple languages are defined
• FIX Admin: "Can modify" permission didn't properly apply to problems/incidents
• FIX API: Tickets didn't correctly set the 'has_attachments' flag
• FIX Agent: Creating a linked ticket didn't add your signature
• FIX Admin: System 'problem' filters would appear in email notifications settings

This update has been rolled out to all Cloud customers.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.