We are pleased to announce a new release of the DeskPRO helpdesk platform, build #248.

The following is an automatically generated list of changes in this release:

• Fix behaviour of applying macros from massactions
• Add option to sort ticket messages from newest to oldest with replybox at the top
• Prevent errors when custom template from trigger action is deleted
• Fix bad param name
• Remove the class toggle that sticks replybox to bottom of screen when no scrolling
• Set wait_timeout time during cron to avoid 'server gone away'. - Long pauses between queries (e.g., when PHP is doing something else like reading email) can potentially cause MySQL to drop connections when wait_timeout is low enough.
• Correct positioning on select2 invisible-trigger drop elements
• Automatically convert HTML into a rough plaintext representation when sending emails
• Add simple Html2Text processor
• Fix agent reply with emails with PTAC from running in user reply context when the agent replied in plaintext
• Add some debug features to serve_file
• Fix time limit calc
• Re-run long message height check when images are loaded. - Fixes a high image forcing text below the fold being hidden with no way to open it
• Fix select2 invisible trigger in IE
• Add labels row
• Dont try to match empty strings
• Fix running subject matching when email is an agent fwd
• New ticket layout
• Remove some dead CSS rules pointing to old background images
• Add followers to agent newticket form
• Improved newticket form
• Update chat replybox toolbar
• Improved snippets to chat
• Show when APC is missing a lot in admin homepage with pretty graphs
• Fix toggling manager position from org profile page
• Fix member count increasing when toggling manager position from profile
• Increase auto-save interval for drafts
• Fix newline/curspor placement after expanding snippet shortcode
• Handle long subjects in merge menu and merge window
• Fix faulty getMessageLength returning string rather than the length
• Vertically align checkbox/labels in replybox
• Adding attachment handles scroll better
• Show agent/team assignment options on ticket note form as well
• Add a note about dragging files
• Fix position of close button on agent chat window
• Fix double-encoding entities in agent chat
• Focus textarea when opening agent chat
• Set initial size and visible of native select boxes that become select2's to prevent the screen "flashing" when select2 does apply
• Fix missing border on newticket
• Fix bad 'you have already added message' handling
• Fixed size for online users pane
• Rename 'Top Level' to 'General' when importing DP3 snippets. - Makes it sound less like a built-in category. DP4 has no concept of 'top level' snippets.
• Fix the close tab option

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.