We’re delighted to announce the release of Deskpro 5.15.0

Deskpro 5.15.0 includes the feature updates, improvements, and bug fixes listed below:

New Features:

• Automated Zendesk and Kayako importer in product
• New admin webhooks

Bug fixes and general improvements:

• DP-1034 Deskpro notification service duplicates messages
• DP-1033 Chat modal does not close first, messages from end user appear duplicated
• DP-988 Cancel editing custom fields errors
• DP-966 Onboarding tooltips dont work in safari
• DP-944 New chat modal does not close after accepting chat
• DP-936 CustomDefPerson error causing problem when exporting reports
• DP-934 DP notification service was not working with SSL
• DP-933 Improved performance and error handling when rendering multi select fields
• DP-926 Custom fields: rename custom fields used by apps when app is deleted
• DP-919 Hide database password in server logs
• DP-917 Default email ports aren't set
• DP-915 Allow to personalise login dropdown
• DP-911 LDAP synchronisation issue
• DP-909 Add settings to control hotlinked images
• DP-905 Change api docs request body format to 'form-data' to update custom fields through V2 API
• DP-899 Prevent emogrifier errors from blocking outgoing emails
• DP-891 Enable beta features by default
• DP-886 Exchage Fetcher -- find file size before downlaod
• DP-864 Can't change Actions during Trigger update
• DP-860 Problem installing trello app installing
• DP-826 Reply sometimes does not send when applying snippet and resolving ticket in one action
• DP-815 Using API to create ticket as user should change to user context
• DP-801 Add ability to remove profile picture
• DP-797 Parse image in incoming emails
• DP-794 Update emogrifier
• DP-788 Fix portal search on resolved tickets
• DP-785 Modifying department permissions on macro breaks macro
• DP-776 Apply user notification timeout setting for IM chat Browser Notification
• DP-775 Fix errors because of missing language group
• DP-774 In new tickets clicking on message moves text to note
• DP-773 Additional warning when uninstalling a language
• DP-770 POP3 looping message if message is not deleted properly after log out
• DP-769 Create error.log file during error reporting if doesn't exist
• DP-768 Exporting posts to PDF doesn't retain bold text styling
• DP-765 Calculations of total integers in DPQL reports incorrect ignoring decimals
• DP-745 Blank page on report export
• DP-741 Improve compatibility with outgoing email servers (e.g. Exchange) with UTF8 emails
• DP-740 API V2: Prop for ticket charges added
• DP-739 Fix Snippets variable menu
• DP-737 Agent snippets are missing
• DP-736 Increase max CC limit on incoming emails
• DP-734 Create task macro errors
• DP-733 Enable beta features for new installs
• DP-729 JSON parse error during browser notification
• DP-728 Pusher -- user typing preview sending to all agents, should send to only participating chat agents.
• DP-725 Date picker issue in Follow Ups
• DP-723 Reset password email missing any explanation text
• DP-722 Fix deleting custom reports
• DP-720 Fail over on regular search if no result by the email
• DP-718 SLA counters show faded sometimes
• DP-715 Exporting reports to CSV or PDF issues
• DP-714 Further Zapier Zaps improvement
• DP-711 Redirects when using voting options disabled for robots/crawlers
• DP-709 Creating filters/macros with labels including upper case characters appears blank
• DP-705 Unable to set any "Ticket Created Date" apart from today
• DP-704 File extension being changed / truncated
• DP-703 Add ability to reference ticket by ID as well as by ref
• DP-699 Chat transcript is sent from primary brand email address
• DP-692 Add "emails" filter to GET /api/v2/people
• DP-688 After logging in, all agents appear to be online for chat
• DP-686 Improve calendar logic in followups
• DP-674 Custom apps -- add option to define title
• DP-673 Clean up of apps header text alignment
• DP-672 Expand app if you click on icon in header
• DP-671 Apps -- clicking gear while already in gear mode causes JS error
• DP-670 Custom apps -- clicking help clears input
• DP-622 Hide feedback and publish tab in agent interface if disabled
• DP-619 Removed additional linebreaks in ticket email responses
• DP-617 Chat widget translation phrases updated
• DP-615 @mentions do not pull image from gravatar
• DP-614 Unable to compare guide revisions
• DP-607 Setting macro for pre-defined choice blank
• DP-604 ticket_object_use_logs not populated in reports
• DP-603 Include Problems table into DPQL
• DP-602 Right click drop down menu to close tabs stuck
• DP-601 Brand URL validation fails if primary domain contains the new domain as a substring
• DP-600 Applying signatures from admin side strips styling
• DP-598 Show notice to agents about browser notifications not working on non-https
• DP-597 User chat sending attachments twice
• DP-575 User portal ticket list dates in US format
• DP-509 Plaintext option for ticket notification formatting
• DP-200 Database file size verify failing on larger files
• DP-195 V2 Agent IM group chats to departments
• DP-194 Updated translation phrases throughout helpdesk
• DP-192 Wrong message when deleting whole user/tickets
• DP-176 Intermittent issue with outgoing email processing
• DP-175 Improve Brand and Department default selected state on agent new ticket form
• DP-174 Can't view files from zip file when it's bottom message
• DP-169 Error with japanese chars in PDF
• DP-152 Fix double encoding of utf8 characters in email subject
• DP-128 CHAT: Closing the chat from the list doesn't pop the confirm message
• DP-113 Serve text blobs with gzip

This update is available to on-premise customers straight away. The cloud platform will be updated at a later date. Contact support for more information.