We’re delighted to announce the release of Deskpro 5.10.4

Deskpro 5.10.4 includes the feature updates, bug fixes and improvements listed below.

Features

• Changelog now available for snippets

Improvements

• V2 Instant Messaging no longer heavily impacts browser performance

Bug Fixes

• Adding multiple labels in mass actions no longer merges labels

• Chat alerts now display in correct agent language regardless of user nationality

• ‘Delete Comment’ option now working in feedback on the user portal

• Logging warnings regarding article PDFs on the user portal resolved

• Using search now no longer breaks agent interface

• Tasks created in tickets now display correct times

• ‘Category’ field in ticket view dropdown menu now appearing correctly

• Portal date widget now uses full locale instead of language only

• ‘Cog’ used to edit comments on articles and other media now working correctly

• Users can no longer submit tickets from invalid email address domains

• Flagging options in mass actions now display custom names and colors of flags correctly

• ‘Grey bar’ bug when attempting to log in on Deskpro for Android fixed

• Resetting password after Deskpro Cloud has expired now enabled

• CRM phone number information updated via API now displaying correctly

• Custom fields now grouped and displayed correctly

• Removing usersources now working correctly

• Hovering over messages in chat now reveals correct name of sender

• Chat alerts no longer appear for agents with permission to view chats disabled

• Input ‘{{{}}}’ no longer breaks user interface

• Macros and snippets now pull preselected CRM information when creating new tickets

• User profile photos now displaying correctly

• Problem when applying macros which contain instructions to add response from snippet now resolved

• Creating new task no longer shows ‘Me’ in place of visibility field

• Ticket notifications in Gmail now link to the correct destination

• Fields now displayed correctly during ticket creation in the agent interface

• Agent ‘@’ notifications now working correctly

If you are using Deskpro Cloud, we will roll out this update to your Helpdesk soon.

If you are using Deskpro On-Premise, you can update your Helpdesk to the latest version from your Admin Interface.