We are pleased to announce the release of Deskpro version 2021.2.0. This includes a mixture of general improvements, bug fixes and security improvements.  

General Improvements:

• CH- 41546 - Filter loading has been optimized

• CH - 46168 - Improved HTML processing for emails from outlook.

• CH - 46892 - Increased flexibilty handling messages forwarded out of the helpdesk

• CH - 40234 - Improvements to email processing for emails larger than 25MB

• CH - 52215 - Improved handling of webhook JSON responses

Bug Fixes

• CH -55834 - Issue loading labels list in admin

• CH - 44954 - Task notifications are not sent if the due date is before 9am

• CH - 54742 - Add CSRF tokens to 'Like' and 'Subscribe' buttons

• CH - 30174 - Image in email signatures getting rescaled

• CH - 45147 - Inline images are being sent as hotlinks rather than as attachments

• CH - 48874 - Articles created from templates do not retain the template’s HTML formatting

• CH - 51825 - Errant characters in downloaded emails

• CH - 32964 - Community topic confirmation email is formatted incorrectly

• CH - 27330 - Minor changes to CORS policy

• CH - 27662 - Reply box issue with Japanese characters.

• CH - 22747 - Out of Office replies marking users as Auto Responders

• CH - 52900 - Some forwarded emails getting rejected by Helpdesk

• CH - 53724 - Check current agent trigger criteria not working

• CH - 31964 - LDAP/AD Sync issues with self-signed cert

• CH - 19861 - Issue merging and unmerging disabled accounts

• CH - 24646 - Long file names are not displayed correctly in Outlook when sent from Deskpro

• CH - 44282 - Helpcenter theme export not working

• CH - 48948 - My Chats on the helpcenter shows all chats submitted by user regardless of the brand

• CH - 31541 - Report on working hours till first response is pulling an unknown value

• CH - 22458 - Download button in the Help Center does not work

• CH - 44466 - Contact form submission error

• CH - 43978 - dputils migrator reads mysql connection string as encoded URL

• CH - 49473 - Messenger not saving brand Id correctly

• CH - 25785 - Failure to process email due to parsing error with regex

• CH - 23801 - Issue sending replies in specfic instances

• CH - 40112 - Blocking users through chat not working correctly

• CH - 39929 - Permissions are not checked for LabelsController

• CH - 30230 - Satisfaction survey does not work when SSO is enabled

• CH - 42372 - Recent activity not showing correct results

• CH - 39912 - Defaulting to primary email address for users

• CH - 33322 - Japanese characters are not supported as attachment file names in Deskpro

• CH - 37547 - Forwarded inline images appearing as agent notes

• CH - 50107 - Helpcenter search is returning article titles in incorrect language

• CH - 30739 - IP Whitelisting requirement causing issues when enforced in the API

• CH - 46807 - Ticket link in email to CC'd users is incorrect

• CH - 32777 - Leaving a comment on an article causes an issue with dates on the article

• CH - 30781 - Ansible Installer failing for CentOS 7

• CH - 39874 - Issue editing articles in some instances

• CH -40002 - Add AgentNote trigger changes user context

Security Improvements

• CH - 44270