We are happy to announce the release of Deskpro version 2019.4.  Included in this release is a time limit on the 'Re-Open Ticket' Permission, as well as many other improvements and bug fixes. 

• Re-open time limit - You can now specify how much time a user has to re-open a ticket that has been resolved.

Other Improvements

• DP-3304 Admin status clashes with limited Permissions
• DP-178  Turkish character searching improved
• DP-3264 Allow to log snippet usage on ticket message API
• DP-3064 Add ticket log entry for TicketCharge deletion through the API V2
• DP-3242 Slow ticket form render with many options
• DP-3239 Optimisation of realtime UI behaviour when sending replies/notes into tickets.

Bug Fixes

• DP-3194 Check API key criteria
• DP-2121 Emojis' section are displayed below Chat make it difficult to select any Emojis
• DP-2825 The email address field title on the contact form should not overlap the 'Manage your email addresses' link
• DP-3300 /api/v2/organizaitons form fixes
• DP-3199 Cannot enable API logging
• DP-2346 No value in admin User Interface select box
• DP-2560 Typing new message in IM should scroll down to it.
• DP-3281 Pending Status Not Updated
• DP-3282 API | Unable to handle api request when trying to fetch large number of records
• DP-3266 Custom CSS changes made to Brand A also appear in the portal editor for Brand B
• DP-2923 It shouldn't be possible to use an agent email as a gateway account
• DP-2622 IM overflow bug
• DP-3265 _dp_csrf_token need to be secured
• DP-3196 Feedback properties shows "votel" next to the "Votes" count
• DP-3142 Missing sub-status in various places
• DP-3259 Call to a member function getDisplayNameUser() on null
• DP-3262 Render context values in snippet render endpoint
• DP-3260 JSON Service app doesn't use authentication field
• DP-3042 KB article improvements
• DP-3195 Clicking on "Copy Permalink" for a Feedback doesn't actually provide a permalink
• DP-3150 'Create Ticket' button in an ended chat is obstructed from view
• DP-2885 Text editor on portal side is obfuscating/truncating HTML/XML
• DP-3258 Call to a member function setPassword() on boolean
• DP-3234 Blank emails from UPS
• DP-3197 When merging tickets, the remaining ticket isn't opened
• DP- 3095 EWS_exception [35] - Curl SSL error - causes failed emails to not attempt any retries.
• DP-3318 Ticket crashes or blocks browser in some rare cases
• DP-3324 Cannot search on a Download filename
• DP-3275 User is able to create "Ticket" without adding any message on message field
• DP-3316 When adding a  ticket note, the ticket status changes to awaiting user and then changes back to awaiting agent
• DP-3297 User is able to create content (Article, News) without adding a message
• DP-3293 Images with (.bmp, .log, . tiff) extension are not displaying after upload in the "Agent IM" section
• DP-3334 A new agent cannot join and existing live chat using the "Join Chat" button
• DP-3233 Further and continued improvements to inline images and email attachment behaviour
• DP-3366 Stat using "Pending" status shows tickets as resolved but they are not resolved