Name

Description

Type

Applies To

dpsid-admin
dpsid-agent
dpsid-portal

These are session identifiers for each of the three major interfaces in Deskpro. A session ID is used to help store various state connected with your current browser session. For example, if you log-in, then the session ID is used to store the fact that you're logged-in. Without sessions, there'd be no way for Deskpro to save any state as you browsed around the helpdesk.

Essential / Session

Users, Agents

dpreme

If you clicked "Remember Me" on the login form, then a special token is saved in this cookie. When you come back to the site later in a different session, this token is used to automatically log you in so you don't need to login again.

Optional / Multi-session

Users, Agents

dp_last_lang

This is the language you have selected on the Deskpro portal. This is used to make the experience better on multi-lingual helpdesks.

Essential / Session

Users

_dp_csrf_token

This is a special security token that gets sent with any posted forms on the portal. This token ensures a malicious attacker can't impersonate your session or trick you into submitting forms that you didn't know about.

Essential / Session

Users

dp__v

This is a visitor token. This helps connect a single visitor through multiple sessions for things like votes on articles, comments, chats, and page views. For example, if you start a chat as a guest and then come back next week, we can use this visitor token to lookup your chat history to show you.

Optional / Multi-session

Users, Agents

dpdefaultloader_assests_url,

dpdefualtloader_time

These are used by the Messenger widget to optimise the loader, to allow the messenger widget to load faster after the first time it was loaded.

Optional/Multi-Session

Users