Zum Hauptinhalt springen

NotFound response for existing items on a new ticket - Wissensdatenbank / Developer & Reporting / Deskpro API - Deskpro Support

NotFound response for existing items on a new ticket

Autorenliste

Question:

I'm using a web hook action to run a script using the API to retrieve a ticket's first message. When I call it from a New Ticket trigger, I get a NotFound response. But if I make the call manually for an existing ticket, it does get the message. What is happening?

Answer:

If an API call is made as soon as a ticket is created, you will get a NotFound response for some ticket data. You need to make the call after the ticket has existed for at least a minute. You could introduce this delay in your script, or by calling the web action from an escalation which runs after the ticket has been open for 2 minutes.

Hilfreich Nicht hilfreich

62 von 126 Personen fanden diese Seite hilfreich

Fügen Sie einen Kommentar hinzu

Bitte loggen Sie sich ein oder melden Sie sich an, um einen Kommentar zu hinterlassen.

Benötigen Sie eine Passwort-Erinnerung?