Zum Hauptinhalt springen

How can I make a department visible to agents only? - Wissensdatenbank / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can I make a Department visible to Only Agents?

How can I make a department visible to agents only?

Autorenliste

Question:

I want to make a department that is only visible to agents and that users never see. Does Deskpro support this?

Answer:

This can be done with the use of User Groups. To make a department visible to agents only, go to Admin > Tickets > Departments, select the department, and on its Permissions tab remove all user group permissions.

For example, here's an agents-only department called "Investigations".

 

 

This will stop users seeing this department when they create or edit a ticket on the portal.

However, if an agent assigned a user's ticket to a hidden department, the user could still see it from the portal.

 

 

To prevent this happening, go to Tickets > Departments and enable Show a different title to end-users, then enter an alternative name to be displayed to users.

 

Hilfreich Nicht hilfreich

36 von 63 Personen fanden diese Seite hilfreich

Fügen Sie einen Kommentar hinzu

Bitte loggen Sie sich ein oder melden Sie sich an, um einen Kommentar zu hinterlassen.

Benötigen Sie eine Passwort-Erinnerung?