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I'm having trouble with translated words appearing in the wrong order
Question Some words are displayed out of order in parts of the agent interface. Answer This probl...
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Possibility to translate Signature
We want to have the chance to translate our agent signatures.
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Ability for categories in Knowledgebase to be translated when user changes language
Ability for users to see the names of the categories in different languages if e.g. switching from E...
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Improve UX for customising translations
The UX is very difficult to use if you are trying to find specific terms and don't know where in the...
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Errors with certain special characters such as (ç)
Hi, I got two system errors (json_encode(): Invalid UTF-8 sequence in argument ) for using a special...
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Non-english characters in urls
All of the non-english characters are changed to '-' in the urls. Can you replace these hu...
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Japanese Translation Error in User Portal
On the User Interface top right corner, when user select their language preferences for Japanese, it...
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Translation option for Guides
We'd like to be able to add translations for Guides, like the option that is currently possible for ...
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Option to translate contents of custom "Display" field
I believe all custom fields can be translated, or are already translated by default. There is unfort...
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Translation option for News
We'd like the ability to offer a translated version of our News Posts, similar to the translation op...
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Option to insert translation of a KB article into a ticket comment
It would be good to be able to insert a KB article in a certain language. <br /> But the agents sho...
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Hiding Untranslated Articles
It would useful to have a feature for hiding articles which have not been translated. Presently, Hel...
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Translate download categories
There is currently no option to translate download categories in the way you can for Knowledgebase a...
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Automatically add new custom phrases to the Custom Phrases section for all installed languages
We would like any custom phrase that is created to be added automatically to "All Custom Phrases" in...
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Translate Auto Replies
I'd like to manage the out of office messages coming from users when a ticket is already created (I ...
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An automatic article translator would be really useful
We creat post for news, and posts are not translatable. so user in english see the same posts there ...