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I'm having trouble with emails being processed from a POP3 account
Question: Deskpro is configured to connect to a mailbox using POP3. There are two emails which appea...
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I'm having trouble with incoming emails not being turned into tickets
Problem: you have an email account that was set up to receive tickets (e.g. support@yourcompany.desk...
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I'm having trouble with outgoing email
This article explains the steps you should take if email sending from Deskpro stops working or has n...
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I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
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Replying to tickets by email that can add follower
If is it possible when want to reply ticket by email also can add follower.
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Ticket Number on Task Reminders
I love this feature of Deskpro that reminds you of Tasks that are due on the day they are due. I hav...
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Initial Response notification from user to agent
I'd like the ability to have the executives to receive an email stating that an email has been ackno...
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Feedback button visibility
Hey, It would be nice for a way to increase the visibility of your feedback rating buttons. Currentl...
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Add an attachment reminder ala Gmail
http://www.startupsmart.com.au/technology/gmails-secret-attachment-feature/ This has actually saved ...
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Ability to set a default e-mail name, of each account
Currently, when requesting a new password, there is no name sent with the e-mail header, so the e-ma...
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Feature to handle different types of user replies
E.g If you have a trigger that sends out an automated email when a ticket is resolved, a feature tha...
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Disable automatic sending emails
I would be happy if I could find a way to turn off automatically sent emails like: portal.emails.fe...
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Email addresses for Teams
Being able to assign email addresses to Teams would be helpful in situations where a Team needs to h...
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Ticket creation date should be that of email receipt date
Using our Outlook mailboxes, our agents frequently drag and drop emails from their personal accounts...
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Preview feature to create custom email replies
Any chance you can add some sort of preview feature to custom email replies so we can gauge what the...
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Email Template: "Comment Approved" URL contains slug only
We are running DeskPRO #356.1. One of our Agents spotted that the 'Your comment was approved' email ...
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Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Some of our clients send Outlook meeting requests (.ica attachments) to our Deskpro instance rather ...
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Copy of email via trigger should be included in the relevant ticket
When an email is sent to the user as part of a trigger, we would like a copy of that email to be inc...
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For the approval email approve/reject link to not require a login from approver
In the approval email for the approval/reject link to be all that the approver needs to click on-the...
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Allow to change the number of day outgoing emails retained
It would be good to be able to change how far back we will store the outgoing emails in the outgoing...
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Remove Signature
Can we add a way to automatically remove Agents signature when the tickets are replied by e-mail, kn...
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Action code for a CC
It would be great if an email action code could be added to the system that adds CCs to tickets. Si...
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Change email recipient(s) on reply
We regularly have a reason to add a CC email to a specific reply on a ticket, without wanting to per...
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Schedule Report Email Template
Is it possible to customise the email sent when we schedule reports? ie. to include the report in th...
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delaying emails
It would be good if you could set a delay between a ticket reply being updated and an email actually...
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Email direct to ticket
We currently have a number of powershell scripts that are used by helpdesk agents to perform certain...
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Close Ticket through email
Is there any way to provide an option button to allow users to close tickets through email?
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Plain Text Email from Ticket Replies
I would like an easy way to switch outgoing email fomats between HTML and plain text (ideally a che...
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Send secure links to documents rather than the documentn themselves when emailing a user
I want to avoid attaching documents to emails for data security reasons. I would like to place the d...