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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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Hyperlinks in "busy" message in chat
Add the ability to specify a hyperlink in the "busy" message which end users receive if no agents ar...
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Chat Escalation
I want to specify the escalation of the chat.
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Converting Chats to Tickets automatically
Is it possible to have completed chats convert to resolved tickets automatically? Currently, our ag...
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Disable transcript download
I would like to request a feature to disable the chat transcript to be downloaded by User and Agents...
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Chat permissions options, view historical chats.
In the situation where you have non-chat agents which need access to old chat logs to perform their ...
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Add option for agent to resend a chat transcript to a user
I think it will be very nice if Deskpro have feature to resend or download live chat transcript afte...
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Only allow user to start chatting once agent has joined
Currently in chat a user can start writing their request before an agent joins the chat. Sometimes ...
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Increase Chat Permission Options
On this part, can you please put an option that would disallow chat agents from changing chat assign...
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Feedback Form For "Helpful" Chats
Why isn't there a comment form for chats that are tagged as "helpful"?
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Overriding Chat Widget Settings using custom departments.
I’m looking to spin up three different chat widgets, one for each of our supported regions. We have ...
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Change default selection in chat dropdown?
How can I allow the user to select their department for Chat, but select a specific department to be...
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Agent Instigated Chat
Is there a function where we can send a link to customers so they can chat with us on there, and hav...
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New line in chat text
Is it possible to add a break line in the text box of the chat widget and re-size the 'Chat new' lab...
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Track the page a chat was initiated from when the widget is embedded
We'd like a report or a way to track what web page a user-initiated a chat from. The agent assigned ...
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Personalise chat ringtone for agents
The ability to personalise the ringtone for incoming chat alerts
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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Add predefined articles to chat widget
Add the possibility of adding predefined articles to the chat widget.
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Option to increase font size for agent interface and chat
I think the font sizes you guys are using for the admin/agent interface and chat are far too small. ...
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Block chat for specific countries
We have added the chat widget to our website and we would like the option to block the use of Deskpr...
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Missed Chat Notifications
I would like to be emailed if a chat request is missed. Currently there is no way to be notified of ...
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Instant Messaging Features
Hi, Is there any possibility to add to the instant messaging features that we should be able to mar...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Working hours and Chat
Please make a feature where chat is only available during working hours.
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Chat full log
It would be useful to have a chat full log similar to the ticket full log tab in the ticket history,...
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Trigger auto chat if:
x number of minutes if chat representative receives no response from user. x number of minutes if u...