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I'm having trouble with my portal chat tab
Chat between agents and users is available through the chat widget in your portal/site you have embe...
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I want to be able to set a Users name and email automatically in the Chat Widget
I would like it to be possible for me to set the Name and Email automatically in the Chat Widget whe...
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Disable agent's automatic signing to chat
We would like to have an option that would indicate whether the specific agent should be (like it is...
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Ability to disable sending chat transcripts to users
We'd like to have the ability to turn off chat transcripts for all chats. This currently is unavaila...
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Automatic transfer of chat transcript to an specific agent's ticket pool or email
Hello, I work at Leddartech (leddartech.com) and we use Deskpro as our main support tool. A lot of ...
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Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
It would be a really useful addition to live chat if there was a way of determining if the user is u...
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A more mobile friendly version of live chat
We'd like a more mobile friendly version of the chat function.
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Customizing timeout before agent takes chat
When agents are online but don't take the chat for any reason, we should be able to customize timeou...
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Only the pictures of members of a chat department should be used on the proactive chat box
At the moment, the pictures look to be selected randomly across agents connected to the agent interf...
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Ability to translate live chats
Same functionality as tickets have but add the ability to translate live chats.
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Public chat history should be visible to agent handling the ticket that was created from it
At the moment, chat history can only be viewed by agents that are members of the same chat departmen...
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Triggers based on chat
Currently you can only make triggers based on new/updated tickets. I would like to have triggers tha...
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IM Notification or Flags
When someone is working outside of the Agent Interface (e.g. another browser) but has DeskPRO runnin...
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Change chat widget status based on available agents.
Backend ability to enable live chat status text when agents are online, and change the status text w...
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Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
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Selecting between Chat & Ticket in website widget
When clicking help button, it is recommended to select whether you want to start chatting or create ...
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Ability to add company logo to chat widget
Option to add logo to customize branding of chat widget further e.g instead of agent name/title add ...
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Ability to change chat widget appearance based on whether agent is available or not
Further customization to chat widget based on whether agents are online or not e.g if no agents are ...
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Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...
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Ability to disable or turn off the "Upload a File" feature in chat
We need an ability to disable all Add or Upload file features, as part of effort to prevent potentia...
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Insert KB article into Chat
Looking for the ability to insert a KB article link or the entire content of a KB article into a cha...
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Customize update chat message for agents
I have just scheduled an update of Deskpro and a chat was created to everyone with this message: War...
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Ability to redirect chat depending on the Agent language
I have english only and french only agents, I would like them to not receive external Chat request t...
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Admin able to sign agents out of chat
Prior to the major Deskpro upgrade, the system provided an admin with the ability to sign into the A...
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Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
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Chat fields required to help with chat reporting
Would it be possible to prompt agents that have finished a chat to fill in the fields that are defin...