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Store customized Twig templates in filesystem for versioning
If you overwrite a template, it gets stored in the database ('templates' table), making it impossibl...
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Email Template: "Comment Approved" URL contains slug only
We are running DeskPRO #356.1. One of our Agents spotted that the 'Your comment was approved' email ...
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Customization of who the Customer Satisfaction Survey is sent to
Looking to have the feature where by satisfaction surveys are sent to a select group of customers on...
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Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
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Email Template: "Comment Deleted" template is incorrect
We're running DeskPro #356.1. The 'Comment Deleted' template erroneously sends the user a 'Your comm...
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Email Templates - Layout - table break
If there is a very complex email template with multiple nested tables - and if I split it into 2 par...
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Use a better code editor when editing templates
When editing templates it would be nice if there was a better editor like Ace Editor (http://ace.aja...
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Preview feature to create custom email replies
Any chance you can add some sort of preview feature to custom email replies so we can gauge what the...
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Make it easier to find portal templates that have been edited in the new template editor
In the old template editor you could locate all the templates you'd edited by searching '*' as this ...
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Notification templates
We would like to be able to create ticket and web browser notification templates, rather than copy t...
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Create Ticket-Templates more powerful than snippets
I need a feature, where i can create a ticket from a template. So i create monthly many times the sa...