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I'm having trouble with my macro not adding text to a reply
Question I want to create a macro which uses an Add Ticket Reply action to add text to a reply. I s...
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Macros that prompt for input
Being able to prompt for additional info when you launch a macro would be great. For example, I was ...
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Macros outside of tickets
It would be very useful to be able to create macros that automate/script repetitive tasks outside of...
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Create new ticket using a macro
I have created a macro that populates all info needed for a repetitive "New" ticket, however there d...
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Macro hot key
It seems to me that a macro would be much more useful if it had a keyboard hot key combination you c...
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Add to Note option in macros
Add the ability to add a ticket note with macros.
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Add "Unassigned" to "Set Agent" within Macros
I would like the option to set a tickets agent to "Unassigned" when using macros.This will...
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Sorting Macros
We would like the introduction of being able to sort these Macros alphabetically?
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Macro Action Option to Add Snippet as a Note
Currently there is no option to add a snippet as a note when creating macros. The only option to add...
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Macro - Keep tab open action
With Macros there's an action 'close ticket tab'. It would be helpful if there was an option to kee...
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Inconsistent behavior in Macro's - follower vs. agents
When creating macro’s, I noticed an inconsistent behavior: when assigning an agent, you can select t...
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Macro's for auto replies completely lack formating
When creating a Macro for a particular problem that we wanted to include some brief information and ...
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Languages - Subject lines
We'd like to be able to add subject lines with macros that are specific to the user's language . Yo...
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Follow Up action in Macro
We found a good feature you could add to save time on repetitive tasks. Allow follow-ups to be inclu...
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Be able to apply a Macro when adding an Agent Note
In the current specification, you can apply a Macro when sending a reply. However, it is not possibl...
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Macro closing tab without reply
If I create a Macro to set some parameters and one of the actions is to close the ticket tab, it act...
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Limit access to Macros
Need to be able to restrict agent access so they can only edit/delete personal macros, not the ones ...
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Add ability to create follow-ups with macros
I really love the new follow-up functionality. However, I've noticed that I often find myself settin...
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Create linked ticket for Macro
I would like to see the ability to create a linked ticket from a Macro and have it run a sub routine...
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Enabling permissions on macros for Teams
Ability for macros to be restricted for teams rather than just everyone or individual agents.
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Forward a ticket via macro
I'd like to forward to a specific e-mail address via a macro.