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Vidensbase 0
Nyhed 0
Filer 0
Community 15

Viser resultater i Vidensbase for: “Agent Interface” (0)

Viser resultater i Community for: “Agent Interface” (15)

Delayed Send Feature
3Å
Auto Save for creating new ticket
6Å
Option for agent interface to default to Note
3Å
Granular Field Visibility Access in the CRM
0sek.
Let the Agent Keep a Reply Draft when Changing the User
6Å
Viewing agent-only notes
4Å
Forward entire ticket history
6Å
Allow for “Internal Only Tickets”
0sek.
Allowing for text to be added above Reply Line
0sek.
Task creation usability enhancement
3Å
See Urgency of ticket when set to Awaiting User and Resolved
2Å
Add 'create feedback' on context menu from within a ticket
6Å
Add a list of related articles in /kb/{article_id} to the response output
7Å
Ability to restrict certain agents from viewing notes
7Å
Department Avatars are inconsistent across the helpdesk
1Å

Viser resultater i Nyhed for: “Agent Interface” (0)

Viser resultater i Filer for: “Agent Interface” (0)

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