Gå til hovedindhold

DeskPRO Build #5.1 Released - Nyhed / Release Announcements - Deskpro Support

sep. 21 2016

DeskPRO Build #5.1 Released

Forfatterliste

New Features and Additions

  • Multi-branded portals now generally available- please see this post for more information.
  • Reporting Hierachy- more information here.

Improvements

  • Audit Log Stability
  • Joomla App update
  • Performance improvements: mass actions, scability (filters, agents, permissions), opening a ticket, running a filter, replying to a ticket
  • Language auto-detection improvements

Fixes

  • Inability to select 00:00 based time when selecting custom SLA working hours 
  • Editing Proactive chat agent title and message
  • LDAP setup
  • Issues with JIRA integration
  • Double-encoding in display input custom field 
  • Macro to set a department on new ticket
  • reCAPTCHA fixed
  • Issues with agent chat permissions
  • Forwarding message not emailing BCCd users
  • Issue with forwarded message display
  • Editing forward out header email template did not display changes
  • Agent note display when applied through automations
  • Display issue in reports where agent has no name
  • Custom phrases not applying consistently
  • Elastic search results not complete for KB articles
  • Agent override name not displaying in ‘Author’ form
  • Issue with reloading in admin interface
  • Setting to let agents be CCd on ticket form fixed
  • Forwarded messages not forwarding attachments
  • Snippet insert position fixed
  • Chat settings disabled for some users
  • Password error message on User portal display issue
  • ‘Email code and setup instructions’ for live chat
  • Last action on ticket log in user portal
  • API rate limit changes
  • Display issue customized does not appear next to edited email templates
  • Edits to phrases not saving
  • Issue with user portal ticket properties display 

 

Cloud helpdesks will begin to be updated soon.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface using the auto-updater.

  

If you have any questions about the above or any feedback to pass on contact support@deskpro.com

Hjælpsom Unyttig information

41 af 74 personer fandt denne side nyttig

Tilføj en kommentar

Log ind, eller opret dig for at skrive en kommentar.

Har du brug for en påmindelse om adgangskode?