Gå til hovedindhold

DeskPRO Build #407 Released - Nyhed / Deskpro Releases - Deskpro Support

jun. 26 2015

DeskPRO Build #407 Released

Forfatterliste

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #407.

The following is an automatically generated list of changes in this release:

  • NEW Ability to start a new ticket with an internal agent note instead of a message to the user
  • NEW Syncing of usersource data for supported sources (LDAP/ActiveDirectory, MySQL)
  • NEW Admin: New triggers that test if an email is a bounce or if it is an auto-reply/robot
  • NEW JIRA: added mapping for "Components" and "Affected Versions"
  • IMPROVED Admin: Deleting custom choice fields is handled better with confirmations and ability to move existing values
  • FIX Agent: Pasting images into chat would not send properly
  • FIX Portal: Numbered lists did not appear properly in KB articles
  • FIX If query logging is enabled, sometimes a PHP notice might occur
  • FIX Admin: UI for defining filters with date criteria was broken
  • FIX Admin: Missing delete button on feedback categories
  • FIX Possible PHP errors to do with password resets
  • FIX Improper criteria of work days on SLAs in some cases for Monday or Sunday
  • FIX The 'minute' option on default working hours was not being persisted properly
  • FIX Admin: Missing autocomplete on label triggers
  • FIX Agent: Searching for the ID of a deleted ticket did not list it in search results
  • FIX Portal: Chat transcripts being sent in the wrong language
  • FIX Admin: 'Test' for Office365 accounts always failed
  • FIX Agent: Double-clicking a ticket row would open then immediately close a ticket due to toggle behaviour
  • FIX API: 404 status code being returned in auth/permission error cases. 403 is now returned.
  • FIX Agent: Links inserted through replies are now opened in new windows
  • FIX Admin: Possible flood of console messages in admin interface due to bug in code editor
  • FIX Admin: Some sections may fail to load if using non-English with missing translated phrases
  • FIX Agent: 'Change user' action used to require merge permission, now requires CC management
  • FIX Portal: KB suggestions on newticket now take into account search words
  • FIX Admin: UI of org trigger criteria for is set/is not set
  • FIX Agent: Very long lines of text did not wrap and would go off the page
  • FIX Admin: Pre-defined icons for teams and agents did not work
  • FIX Agent: Edge-case where an agent might not have permission to reply to their own ticket
  • FIX Agent: You could not edit/delete newly added billing/time rows
  • FIX Agent: Multiple issues to do with setting phone numbers on profiles
  • FIX Gateway: Bounce replies from mailers would cause the mailers to be added as CCs
  • FIX Gateway: Bounce replies from mailers would be added as replies instead of hidden notes
  • FIX Admin: Saving an agent could produce error about the email already being in use
  • FIX API: /tickets/{ticket_id}/logs would error
  • FIX Usersources: Possible issues with LDAP/AD on some servers

This update has been rolled out to all Cloud customers.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.

Hjælpsom Unyttig information

47 af 84 personer fandt denne side nyttig

Tilføj en kommentar

Log ind, eller opret dig for at skrive en kommentar.

Har du brug for en påmindelse om adgangskode?