Skip to main content

DeskPRO Build #184 Released - Nyhed / Release Announcements - Deskpro Support

nov. 22 2012

DeskPRO Build #184 Released

Authors list

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #184.

The following is an automatically generated list of changes in this release:

  • Fix weird height issues in portal editor when CSS height on body is set to a percentage
  • Correct template name
  • When adding a holiday to an SLA, give the option of adding it to all (existing) SLAs.
  • Fix applying or removing multiple SLAs via a ticket trigger.
  • Fix priority display in ticket trigger criteria
  • Fix saving template editor saving wrong name
  • Fix filename of welcome template. Would cause error on case-sensitive filesystems if cache was not writable.
  • Dont fatal error on include tag in custom templates
  • Add support for splitting ticket messages into new tickets.
  • Remove loadOneToManyCollection hack which fixes various weird issues of collections not being fully init
  • Fix when email is banned, all email processed afterwards will be in a non-closed transaction that is rolled back
  • Change the editor interface for how SLAs are applied to be more user friendly.
  • Prevent race condition DB errors when marking tickets for deletion via mass actions.
  • Deleting a ticket or marking it as spam no longer requires the ticket be fully reloaded.
  • When displaying urgency in a ticket, use the color coding.
  • Fix transaction log traces, make indentation clearer
  • Allow users to "remember me" when logging in via the user interface.
  • Move signature editing into a separate tab in the agent interface.
  • If logging page cache hits, log the time of the request and the length of time it took to process.
  • Save a general log of when mail uploading fails
  • Add flags to language selects in the agent interface.
  • Show flag when grouping by language in the ticket section or displaying the language field in a list of tickets.
  • Fix display/editing of alerts for being unassigned from a ticket.
  • Show the trigger/escalation ID in the list so that it can be traced back from the ticket logs.
  • Change how consuming a request is done to not use security tokens
  • If caching is enabled for user guest pages, we need to disable some request token checking.
  • Fix ticket merging when tickets have SLAs, and ensure that SLAs are moved to the target ticket if possible.
  • Fix IE chat display oddities in the agent interface.
  • Allow a user to be created when changing the owner of a ticket.
  • Small speed increase when serving files by using PHP's readfile() directly.
  • Cache calls to user-lang.js/agent-lang.js to speed up loading.

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

Hjælpsom Unyttig information

35 af 64 personer fandt denne side nyttig

Tilføj en kommentar

Please log in or register to submit a comment.

Er der brug for en adgangskodepåmindelse?