The amount of time that users have to re-open a resolved ticket can be set within the User Group permissions. In order to choose this Time Limit, head to Admin > CRM > User Groups > Permissions, and you can choose from a variety of limits all the way from One Day to Forever, and apply different limits to each User Group:
![](https://support.deskpro.com/file.php/4202BMWPDJBCYJ420182443F4E6/1555348599621.png%22%20class=%22centered%22%20style=%22margin:%200.5rem%20auto;%22%20width=%22auto%22%20height=%22%22%3E%3C/div%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3C/p%3E%3Cp%3EOnce%20this%20limit%20has%20been%20set,%20it%20will%20come%20into%20effect%20and%20either%20allow%20the%20users%20to%20re-open%20the%20ticket%20if%20it%20is%20within%20the%20time%20frame:%3C/p%3E%3Cp%3E%3Cbr%3E%3C/p%3E%3Cp%3E%3Cdiv%20style=%22text-align:%20center;%22%3E%3Cimg%20src=%22https://support.deskpro.com/file.php/4202NJGQPAKRDP420181037F160/1555348549458.png%22%20class=%22centered%22%20style=%22margin:%200.5rem%20auto;%22%20width=%22auto%22%20height=%22%22%3E%3C/div%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3C/p%3E%3Cp%3EOr%20remove%20the%20ability%20to%20re-open%20the%20ticket%20if%20too%20much%20time%20has%20passed:%3C/p%3E%3Cp%3E%3Cbr%3E%3C/p%3E%3Cp%3E%3Cdiv%20style=%22text-align:%20center;%22%3E%3Cimg%20src=%22https://support.deskpro.com/file.php/4202AQXZGZYDQS42018524FC4DA/1555348716207.png%22%20class=%22centered%22%20style=%22margin:%200.5rem%20auto;%22%20width=%22auto%22%20height=%22%22%3E%3C/div%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3C/p%3E%3Cp%3EThis%20will%20also%20prevent%20users%20from%20emailing%20in%20to%20re-open%20the%20ticket,%20and%20they%20will%20be%20a%20sent%20a%20rejection%20email%20to%20inform%20them%20that%20the%20ticket%20has%20been%20rejected,%20if%20this%20email%20was%20sent%20outside%20of%20the%20set%20time%20limit.%26nbsp;%3C/p)
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