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Deskpro Support

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Feature Request

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Titel

Status

Kommentarer

Aktivitet

51

Add Not On Hold to Custom Filter Criteria

Under Review

0

59

Ticket Number on Task Reminders

Under Review

1

40

Macro Action - Set No Agent Team

Under Review

0

55

Option to Disable Agent IM

Collecting Feedback

3

33

Let the agent know when the department was bcc'd and not the recipient

Collecting Feedback

1

43

Viewing agent-only notes

Under Review

2

33

Add time and\or charges under the properties tab.

Collecting Feedback

0

43

Ability to CC (carbon copy) through JSON API

Collecting Feedback

0

33

See and select tickets from within the Reporting menu

Collecting Feedback

0

53

Adding in "The user has been waiting for..." to Type list for Ticket SLAs

Under Review

1

51

Search Custom Fields in main search box

In Development

8

50

Department Custom Form Layout

Collecting Feedback

0

47

Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane

Collecting Feedback

1

36

Change author of articles

Collecting Feedback

1

54

Load-balanced ticket distribution

Collecting Feedback

1

33

Printing / saving PDF of a User Record

Collecting Feedback

0

44

Attach file using the JIRA App

Collecting Feedback

2

45

Custom fields on ticket message in agent interface

Collecting Feedback

0

42

Ability to disable sending chat transcripts to users

Collecting Feedback

0

46

More settings for ticket deflection

Collecting Feedback

0

44

Split permissions out such it's possible to only inhibit edits to replies sent externally.

Collecting Feedback

1

45

Windows 10 Mobile App

Collecting Feedback

0

45

incorporate a "you can book me" feature.

In Development

1

40

Custom Fields Dependent on Organization

Collecting Feedback

0

40

Additional Avatar Sources

Collecting Feedback

0

46

Regarding Article, comment validation

Collecting Feedback

0

49

Granular Field Visibility Access in the CRM

Collecting Feedback

0

322

Mass Action Add "Problem","Note", and "Merge"

Collecting Feedback

6

38

Display Options for Layouts

Collecting Feedback

1

36

@ Mentions in snippets

In Development

1

30

User Portal Search by Ticket ID

Collecting Feedback

0

37

Show fail date as a Display option

Collecting Feedback

1

57

Working Hours for ticket triggers and escalations

Collecting Feedback

3

47

Allow recently created articles on KB to be marked as *NEW*

Collecting Feedback

0

33

Be able to create multiple agent groups for ticket assignments and restrict them

Collecting Feedback

0

52

Ability to see if a ticket has an attachment directly on the ticket overview

Collecting Feedback

1

29

Macros that prompt for input

Collecting Feedback

0

34

Macros outside of tickets

Collecting Feedback

0

35

Display CAPTCHA on first page of Feedback

Collecting Feedback

0

38

Task creation usability enhancement

In Development

1

55

Ability to edit published knowledgebase articles, but keep edits as draft

Collecting Feedback

2

37

Organization users' time zone matching made easier

Collecting Feedback

0

39

I want to be able to set a Users name and email automatically in the Chat Widget

Collecting Feedback

1

28

Deactivate or limit API logging

Collecting Feedback

0

25

Search via the Product root/familiy as well as version

Collecting Feedback

0

34

Send email to Teams as well as individuals

Collecting Feedback

0

30

Replying to tickets by email that can add follower

Collecting Feedback

0

35

Ability to search inside of attachment like PDF and word and text files

Collecting Feedback

0

30

Exchange public folder support

Collecting Feedback

1

33

Adjustable column headers in agent interface

Collecting Feedback

0