Search Labels - Deskpro Support
-
I'm having trouble receiving notification emails when I create a ticket
Question: I'm trying to test email notifications. I make myself a test ticket and I don't get an em...
-
Toggle showing user email address
Have the option to turn off the email addresses next to user names. The agent would still be able to...
-
Possibility to translate Signature
We want to have the chance to translate our agent signatures.
-
Ability to see if a ticket has an attachment directly on the ticket overview
It would be perfect if you could see if a ticket has an attachment directly on the ticket overiview.
-
Show fail date as a Display option
I would like to have the oppertunity to choose the Fail date of our SLA in date and time (example De...
-
Display Options for Layouts
In Departments then Layouts, you can make fields display optionally depending on the default fields ...
-
More settings for ticket deflection
It will be great to create more settings for ticket deflection feature https://manuals.deskpro.com/h...
-
Custom fields on ticket message in agent interface
As we are using Deskpro as an complete Support Ticket system for a Complete CRM to our Customers. It...
-
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
I have made this same mistake way too many times, that I clickied on a ticket in the list pane, thou...
-
Add time and\or charges under the properties tab.
It would be beneficial to streamlining ticket updates if the ticket charge and time fields were able...
-
Agent Interface counts presented
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
-
Be able to set automatic ticket lock permissions per user
We set tickets to automatically lock when opened by an agent, however, as Support manager I may want...
-
Print multiple tickets
Can we please have another action in the multi selection pop up to Print selected tickets? see atta...
-
Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...
-
Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
-
Mentioning a ticket
It would be great to be able to mention another ticket in Note, on the same principle as the @mentio...
-
Tree view for linked tickets
The tool for linking tickets is very usefull. However, it would be practical to offer a way to have ...
-
Mention creation of linked tickets as notes
Linked tickets are not really visible in the agent interface. When creating linked tickets, it is co...
-
Insert KB article link/content into a new ticket
Currently, KB article links and content can only be inserted into tickets which have already been cr...
-
Adding a drop down for user CC selection when creating a ticket
I am aware of the Manager feature and have also added the CC option to the ticket entry for our end ...
-
Allow the use of variables in signatures.
Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat i...
-
If an agents open the same ticket show them info that another agent is in a ticket
If an agents open the same ticket show them info that another agent is in a ticket.
-
Ticket locked information to be smaller
When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...
-
Agent Unable to Set Language on New Ticket
If an agent create a new ticket (to send an email to a user - the first email in the chain), when th...
-
Add Agent that Receives Feedback as Follower on the Ticket
It would be useful to be able to add the agent that received feedback from a user (through the "Sati...
-
Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
-
New: Reverse order of ticket messages
You now have the choice to order ticket messages in reverse chronological order. When this option is...