Search Labels - Deskpro Support
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Is there a Deskpro smartphone app?
Yes, we have an agent Deskpro app for both iOS and Android. Agents can view, manage and reply to ti...
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Support multi language in the mobile apps
Multi-language is currently not supported in the mobile apps. This would obviously be a useful feat...
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Improve HTML table formatting
It would be helpful if in th iOS app you could wrap text in a table. Currently, long text in <table...
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Display status and assigned agent in the ticket list on when using the mobile app
I feel that knowing the current assigned agent and the current status the ticket is in directly from...
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Deskpro mobile apps should support clickable links in messages/notes
We have many use cases which depend on references to other websites. The links are currently stored ...
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Speech recognition & Deskpro...
Here is what the screen looks like for Deskpro on my Android phone. Wondered why speech recognition ...
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Time log and billing to the mobile apps
Adding time logs and billing to the Android mobile app
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Simplified KB interface template options
We'd like there to a simplified KB article interface template. E.g. the KB would show buttons for ea...
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Deskpro iOS App Notifications
The mobile app doesn't show that a new ticket has been logged, and it would be very useful for the a...
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Deskpro mobile App prompt
When I get a mail on phone/iPad, when clicking on the link it open webpage, with the suggested app, ...
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Deleted agents still present inmobile app
Deleting an agent on the admin site, doesn’t affect in the mobile app. All of the deleted agent ca...
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Is it possible to remove or hide the default filters?
Is it possible to hide or remove some/all of the default "Awaiting Agent" filters in Deskpro? We exc...
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Chat support in Deskpro mobile app
We would like to be able to manage Deskpro live chats in the the smartphone app. Our sales people wo...
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Improve the display of drop-down custom fields in the mobile app
I have 3 levels of nested options for a custom field. Eg. Option A- Example 1-- Example 2---Example...
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Remove Stars on iOS App
I've noticed in the IOS app, regarding "stars", you can assign, change, but not remove. Is there a n...
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Add the option to delete ticket block the user on the mobile app
We'd like you to add the option to delete ticket and block user on your Android app. The problem is ...
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Agent Team missing teams and not in order in mobile app
Agent team dropdown missing teams in the mobile app. Confirmed with support that there is a limit. ...
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Implement Sub-statuses on Mobile apps
Please implement Sub-statuses on your mobile application.
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New Android App
We are working on a new Android app that has a lot more functionality and a new user friendly interf...
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Android app - should auto refresh to reflect data changes
I selected a ticket and updated the Urgency property. I then went back to the ticket list which was...
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TASKs in the mobile app
It would be very useful if the tasks can be checked / listed in the mobile app also.
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I want to be able to create a user while creating a ticket on the Mobile App
In the WebApp it is possible to create a new user while creating a new ticket. The MobileApp doesn't...
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MobileApp: Option to choose if the enduser shoult be notified when creating a new ticket.
In the WebApp I can choose if I want to have the enduser notified when I create a new ticket. The Mo...
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Push notifications for the DeskPRO mobile apps
Please add mobile push notification for Deskpro Mobile Apps
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Windows 10 Mobile App
It would be great to have a native app for windows 10 mobile, since new iOS and Android apps are bei...
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Deskpro app notifications
Hi, Could you please match notification management? In the app I have to click on each notification ...