We have built a ‘Refine Search’ filter bar in the Agent interface to enhance the functionality of the Ticket Search feature, which helps you to locate a specific ticket in the helpdesk. This advanced filtering ability will allow Agents to refine searches even further to perform highly specific ticket searches.
![](https://support-attachments.deskpro.com/25071/25070345XCDYPKPWJAJZWBG0-Refine-Search.png)
These are the filters you can now refine a Search by, or perform a Search against:
Search: Ticket Author, Date Written, and Message Type
Ticket Subject
Attachment: File Name, File Content, and File Type
Ticket Properties: Assigned Agent, Ticket Owner, and Labels
Ychwanegu sylw
Mewngofnodwch neu cofrestrwch i gyflwyno sylw.