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Deskpro release 5.12 - News / Release Announcements - Deskpro Support

Nov 14 2017

Deskpro release 5.12

Rhestr o awduron

We’re delighted to announce the release of Deskpro 5.12


Deskpro 5.12 includes the product updates, feature updates, improvements, bug fixes listed below:


Follow Ups

  • Set up automations to run specific actions on individual tickets after a defined period of time has elapsed, or on a specific date with our brand new ‘Follow Up’ feature. Read more about Follow Ups here.


Feature updates

  • It is now possible to duplicate and edit existing triggers



  • User first name can now be used as a snippet variable in the dropdown selection

  • Overlay when changing an agent, team or ticket improved

  • Colors in customized portals now improved and updated for new guides system

  • ‘Copy ID’ function now no longer relies on flash to run properly

  • Ticket ID field now displays in linked tickets tables

  • Framework added for CRM links to be opened directly in iOS app for future improvements

  • React javascript library updated to newer version to improve front end interface performance and capabilities

  • Improved caching rules for image blobs if the system resizes

  • oAuth now available for both agents and users

  • Ticket note ‘@’ mentions now working correctly through the API and Android app

  • Poor performance issues in Live Chat resolved


Bug Fixes

  • Bug creating errors with timestamps on emails fixed. Email messages relayed through Exchange Web Services are now imported into the in correct chronological order

  • Attachments with long file names no longer truncated and corrupted

  • Snippet changelog now displaying correct times and dates

  • Ticket grouping by total waiting time now working correctly

  • Portal search results now work correctly when clicked

  • Hierarchies in reports now displaying correctly

  • CRM pop-up window gear icon now working correctly

  • Reports now exporting to PDF correctly

  • Linking tickets to chats not working and displaying correctly

  • Department user title of "." no longer causes PHP to crash

  • ‘Exception’ bug no longer occurring when modifying the knowledgebase

  • ‘400’ error when viewing outgoing email log now resolved

  • Guides section now hidden on the user portal if no guides have been published

  • Problems loading ticket lists when user is not found now resolved

  • Issues with babel-polyfill conflicting with Deskpro widgets now resolved

  • Visual bugs in Snippets V2 addressed

  • Bug when displaying ‘Departments’ in Admin Interface now fixed

  • Default sort order for ticket lists is now by urgency in descending order

  • Error when accessing CRM ticket list now resolved

  • Compatibility issues with legacy PHP versions and MPDF library fixed, improving PDF generation and conversion

  • Bug where certain agents received a 500 server error when attempting to access CRM profiles now resolved

  • Trello app installation bug now fixed

  • Login link from chat widget now a full URL

  • Helpdesk onboarding process now working correctly for new agents

  • Issue with the Deskpro Windows Installer download resolved


If you are using Deskpro Cloud, we will roll out this update to your Helpdesk soon.



If you are using Deskpro On-Premise, you can update your Helpdesk to the latest version from your Admin Interface.


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