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DeskPRO Build #215 Released - News / Release Announcements - Deskpro Support

Ion 8 2013

DeskPRO Build #215 Released

Rhestr o awduron

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #215.

The following is an automatically generated list of changes in this release:

  • Fix auto-update-is-running trigger not being reset in some cases
  • Edit mode on agent ticket now respects ticket layouts
  • Don't autocomplete first response SLAs when creating a ticket as an agent.
  • Improve display of label changes in agent notifications.
  • Fix situation where participant add/remove is listed backwards in agent notification. Improve the display of multiple ticket notification log entries.
  • Need to add CCs to ticket before flushing so extra users are included in response
  • Some cleanup of some dead actions in controllers
  • Missing rt in export to csv link
  • Remove a bunch of bad routes
  • Dont cascade remove org when removing Person through the ORM (only affects merging)
  • Try to use Thread-Topic header with bounced messages to find original ticket if we cant determine it based on normal Subject
  • Add missing OOO subject pattern
  • Add debug option to log all delete queries
  • Use negative range to try and prevent 'sequence too large' errors on windows
  • Correct a on delete action on chat_conversations
  • Y/n confirmations during interactive upgrader only accept specifically y,yes,n,no. Fix label for database backup confirmation message
  • Add font color to tinymce editor
  • Agent emails now have a direct link to manage their notification options.
  • Fix the ticket editor stripping out white space when toggling HTML view on and off.
  • Allow ticket snippet inserts to be undone.
  • Speed up displaying the snippets overlay with many snippets.
  • When splitting messages to a new ticket, ensure that filter counts are updated as necessary.
  • Fix some minor UI issues with the agent chat.
  • Provide tools to validate comments on feedback/articles/etc from the comment list.

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

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