We’re delighted to announce the release of Deskpro 5.9.0.
Deskpro 5.9.0 includes the bug fixes and improvements listed below.
Improvements
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Pusher realtime notifications now display the correct information when tickets have been assigned to another agent
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Deskpro now supports realtime notifications without using third party software like Pusher
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Custom Organization fields are now compatible with reporting features
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User and Organization fields are now customisable using a “click to edit” feature
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Now possible to select “Agent Team” as a display option in the ticket view
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Improvements to the Trello app include:
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Trello app incorrectly showing a number after cards have been removed is now fixed
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Clicking on a trello card created through the app would lead to a blank page, this now leads to the card
Bug Fixes
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Display is now more responsive and dynamic when editing tickets from the User Portal
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Outlook recall messages no longer spam the helpdesk with notifications
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Reports on Snippet usage by agent are now fully populated
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HTTP caches from previous Deskpro builds are automatically cleared after performing an update
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The trigger action "Ticket Log" now usable
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Option to merge now available when trying to modify agents, and all user ticket history is retained when permissions are escalated to another agent
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Timestamps on ticket responses now display hover-over information regardless of whether they’re set to relative or absolute
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All ticket labels are retained when adding criteria in Triggers and Escalations
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Polish language characters no longer open pop-up windows when typed
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Pusher events larger than 10KB now appear in realtime
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Multi-selecting custom fields behaviour improved
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Ticket URLs in email notifications now linking properly
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‘@’ symbol now recognised as a special character in password requirements
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Grouped tickets over 6 months old now displayed accurately
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Deleting a draft article no longer removes the Knowledge Base category it was assigned to
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Pop-up windows now more dynamic and responsive when multiple emails are input
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“Publish” icon no longer unresponsive if clicked when publishing is disabled
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Tickets now ordered properly in the “All Tickets” view
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Magneto and Joomla links working correctly when in “Install Widget in CMS” view
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Copy and paste functions now working correctly in ticket reply boxes
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Emojis in agent replies are now displayed correctly
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Saving general helpdesk settings no longer overrides multi-brand settings
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Agent Activity Report now displays information accurately in Chrome/Windows 10 and Safari/Mac 10.11
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Issues with incorrectly rendering certain custom fields have been resolved
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"Set Ticket User" in ticket triggers now working correctly
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Email validation loop eliminated
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Mass actions now performable when selecting multiple Snippets
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Tickets are no longer incorrectly merged as duplicates
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Chat sessions with banned users now display a “User is blocked” message
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Kayako import function now improved to display correct message dates
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Problem while enabling Beta V2 IM bug resolved
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Improvements and fixes to porting of V1 snippets into the V2 interface
V2 Snippets Improvements & Bug Fixes
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It’s now possible to browse Snippets in any supported language, regardless of the language associated with the open ticket
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The Snippets pop-up window has been improved so creating, editing and attaching files to Snippets is easier
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It’s now possible to customise individual Snippets so they automatically change text content based on channel
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Snippets shortcode now modifiable without refreshing
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The snippets window no longer ‘snaps’ to the top when you clicked out of it
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When applying a snippet while creating a ticket, the new snippet no longer prevents sending the ticket out, and the “Send Reply” button is now fully responsive
Bug Fixes 5.9.1
- Fix possible PHP notice in ticket list when user waiting time is zero
- Fix admin notification settings where you could not go back to polling after enabling pusher
- Fix bad results being returned from ElasticSearch when using Tikka and there are large attachments
- Updated languages
- Fixes to Trello app
If you are using Deskpro Cloud, we will roll out this update to your Helpdesk soon
If you are using Deskpro On-Premise, you can update your Helpdesk to the latest version from your Admin Interface
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